What Makes A Great Managed SIEM Service?

As a managed cyber security services provider, Wizard Cyber has been helping enterprises around the world get the most from their SIEMs for over a decade. Every year, we help many more businesses improve their SIEM processes, reduce the effect of alert fatigue, and provide their in-house security teams with the ability to focus on other, more important cyber security projects. When speaking to these enterprises, we are often asked about the benefits that a managed service has over employing an in-house team to take care of their SIEM. We covered many of these benefits in a recent article, but to summarise:

• Reduced cyber security overheads
• No expensive set-up or maintenance costs
• Easier access to expertise and experience
• No need for an expensive hiring process
• Relieves pressure on in-house teams
• Provides sought-after 24x7x365 support

You might be wondering: how can a managed service achieve this? The answer is: not every provider can. In this article, we are going to discuss the differences between a poor and exemplary managed service, and why Wizard Cyber’s managed SIEM service is better than many of our competitors.

One of the hallmarks of a great managed service is gaining access to specialist expertise that would otherwise be unavailable or prohibitively expensive for your organisation. Cyber security is a great example of this, as experts in various security fields can be excessively costly and require an extensive search to find in the first place. An exceptional managed service should provide this expertise to you, allowing you to elevate your security posture. For example, as part of Wizard Cyber’s managed Microsoft Sentinel service, enterprises gain access to our team of Sentinel experts as well as our experienced SOC team. Whilst also providing this expertise for security improvement purposes, it also eliminates the need for enterprises to engage in costly and time-consuming recruitment processes. It allows them to scale back their in-house teams, reducing their overhaul staff expenditure, and focus their training efforts on other areas.

An exceptional managed service has to be manned 24x7x365. This ensures that any alerts are handled within minutes, at all times of the day, and greatly reduces the ability for cybercriminals to breach your systems during night-time hours. At Wizard Cyber, we prioritise this capability for our managed SIEM service because we know how important it is within a modern cyber security environment. Not only does this improve your organisation’s capabilities, but it eliminates the need for your business to create its own 24x7x365 security team, which can be incredibly costly.

Rather than sticking strictly to SIEM, a great managed service should offer your business consultation that probes into wider cyber security strategy. Every aspect of cyber security is connected, forming an impenetrable wall against cyber-attacks. Your SIEM forms a critical part of this, and must integrate and communicate with your other cyber security systems A great managed service has to take this into account and offer consultation services that seek to improve your wider cyber security strategy. At Wizard Cyber, our cyber security consultants assist you in all manners of your strategy, seeking to not only improve your SIEM utilisation and capabilities, but also improve the way it integrates with your other tools and processes

Any managed service that touts itself as being great has to utilise the best tools and technologies available. Ultimately, no matter how good to consultants and analysts behind the service, if they are using subpar tools, they will struggle to provide an adequate level of protection and will often have a poor alert management rate and suffer instances of missed alerts that lead to breaches At Wizard Cyber, we focus our efforts on the Microsoft Security Stack. For our managed SIEM service, this revolves around Microsoft Sentinel, one of the industry’s leading SIEM tools. Our status as a Microsoft Gold Partner allows us to utilise this tool to it’s greatest potential and provide a truly exceptional managed SIEM service