Sentinel is the best SIEM most organisations already own, and the hardest one to staff. We have run it in production since 2019, and today the queue is carried by an AI SOC: every alert investigated to a verdict in 3m 30s, with a senior analyst signing it before it reaches you.
Not a second platform bolted on beside it, and not a dashboard someone glances at during office hours. The Sentinel workspace you already pay for, run properly, around the clock.
The procedures the agents execute are the ones our own analysts wrote over years of production Sentinel work. The AI SOC did not replace that knowledge, it is how we now deliver it on every incident instead of on the ones somebody had time for.
Every Microsoft partner deploys the same Sentinel. What separates them is what happens in the hours between an alert firing and somebody telling you what it meant.
That work used to be rationed. A human SOC triages by hand, so low-value alerts get closed fast to keep the queue moving and the depth of any investigation depends on who is on shift at the time. We ran it that way for years and we know exactly where it bends. An AI SOC removes the rationing: the agents carry the volume, so every Sentinel incident gets the same investigation at four in the morning as it does at four in the afternoon.
How an alert flows through it The CYBERSHIELD AI platform MXDR for Microsoft
Specialised agent roles, 250+ named analyst skills, and the autonomy dial set per agent and per tenant with you before anything runs.
Not every organisation wants to hand the whole thing over, and the ones that do not are usually the ones with a security team worth keeping busy.
We own the operation end to end: onboarding, data engineering, detection tuning, the 24/7 queue, investigation, response and reporting. You get verdicts and recommendations rather than alerts to work through.
Best if Sentinel is currently nobody’s full-time job.
We work alongside your IT or security team rather than replacing them. You keep ownership of the environment and your own workflows; we add 24/7 coverage, detection engineering and the investigation depth that is hard to staff for.
Best if you have a team and need hours, depth or nights covered.
Both run on the same SOC, the same agent roster and the same procedures. The difference is where the boundary sits, and it is agreed in writing before anything is connected.
Monitoring is the easy half. What separates a managed Sentinel service from an alert forwarder is everything around it.
Multiple security operations centres, each staffed around the clock in its own right. Senior analysts, incident responders, L3 analysts and AI developers are on shift at every hour.
Specialised agent roles carrying triage, investigation, hunting, response and service operations, with 250+ named analyst skills behind them.
A multi-stage pipeline including a completeness gate that audits the work for evidence gaps and sends it back rather than settling for the first plausible answer.
Analytical rules written, tuned and retired against your estate and your threat profile. Coverage improves month on month instead of decaying after onboarding.
Custom connectors, parsers, playbooks, notebooks and analytical rules built during onboarding to get your security logs into Sentinel properly. Included in the managed service.
Continuous, hypothesis-driven hunting against your environment, included from the Complete package upwards rather than sold as a project that never gets scheduled.
Containment planned and executed inside limits you set, with the autonomy dial configurable per agent — fully autonomous, held for approval, or autonomous above a confidence threshold you choose.
A full investigation report, an escalation write-up where it escalated, a closing statement and a drafted internal email. Output rather than a ticket.
Built from your sector, geography, technology stack, operations and the actors that actually target you, and used to shape what the detections look for.
Which of these are on duty depends on the package. Core, Complete and Command are set out in full on the pricing page, including the agent-by-package matrix.
Most of who we protect we will never name. These two agreed to be named, sat down on camera and said it in their own words.
An in-house team overwhelmed by the volume of alerts their Sentinel environment produced, and unable to get to the ones that mattered. Rather than hiring their way out of it, they handed the environment to us to optimise and to watch around the clock.
“I don’t know if anybody else is close to doing what Wizard Cyber is doing. Having Wizard Cyber there by my side as a partner just increases my availability for everything else we can get done.”
“The big guys that are out there seem like they onboard you, then kind of forget about you. We haven’t had that with Wizard Cyber. They’ve still been the same with what they’ve been from day one.”Mitch ChristianInformation Security & Infrastructure Officer, Synergy Global Housing
Read the Synergy Global Housing case study
A company growing fast by acquisition, with each acquired business arriving on its own legacy systems and under its own regulatory regime. They came to us on a referral from a mutual customer, looking for genuine 24/7 cover that could absorb the next acquisition without being rebuilt.
“Barely two weeks into our onboarding, they detected and stopped an SQL injection attack against a development server that had a vulnerability in its code… probably the best shining example of why we’ll always be a Wizard Cyber customer.”Joe JohnsonVice President of Cloud Operations, Revalize
The estate now scales with the business: new acquisitions are brought into the same monitored environment rather than each one being a separate security project.
Both engagements began before CYBERSHIELD AI carried the queue, and neither is a claim about what the agents did. What has not changed is the part they are talking about: the same SOC, the same procedures, and a senior analyst still accountable for the answer.
Sentinel is the correlation engine everything runs on, so it is the one thing we need you to have. It is also the only thing.
Firewalls, endpoints, identity, cloud platforms, SaaS and the line-of-business systems nobody writes connectors for. A sample of what our customers already send us:
A sample rather than a supported list. Sentinel ingests from far more than this, and where a connector or parser does not exist for your environment, writing it is part of the service.
If you are still on an appliance-era SIEM, or paying per-gigabyte for a platform nobody enjoys querying, that migration is a piece of work in its own right. It does not have to be yours to run, and it does not have to happen before this service does.
We have been running Sentinel in production for customers since 2019, which means we have moved people onto it from most of what came before. Microsoft funds a structured engagement for it, and we deliver that too.
With all four security specialisms inside it — Cloud Security, Identity and Access Management, Threat Protection and Data Security. Microsoft awards those against delivered customer outcomes and certified staff rather than against a marketing spend.
Yes. Microsoft renamed Azure Sentinel to Microsoft Sentinel in 2021 — same product, same workspace, same underlying service. If you are searching for a managed Azure Sentinel service, this is the page you want, and we have been running it since it carried the old name.
Both, and the split is deliberate. AI agents carry the volume: triage, enrichment, investigation to a verdict, correlation and hunting. People own the consequence, and a senior analyst signs every customer-facing verdict before it reaches you. That is the default on the managed service rather than an upgrade.
An AI SOC. The difference is not speed for its own sake, it is that the rationing stops: a human SOC closes low-value alerts fast to keep the queue moving, so depth depends on who is on shift. Every Sentinel incident here gets the same investigation at 3am as at 3pm.
No. Your data stays in your own tenant and isolation is enforced architecturally rather than by policy. There is no cross-customer learning: nothing we run for another customer touches your detections, and your telemetry does not improve the service anyone else receives.
Operating the workspace and everything around it: data connectors and parsers, analytical rules written and tuned for your estate, 24/7 triage and investigation of what they produce, threat hunting, response and containment inside limits you set, and reporting you can forward to your board. Monitoring alone is not a managed service.
Sentinel runs in your own tenant on your own Azure subscription, so Microsoft bills you for it directly and the workspace remains yours whatever happens between us. We quote the managed service against an agreed scope; nothing is priced before that scope is written down.
Usually that is exactly what happens. We review what is connected, what the rules are actually catching, what is noisy and what is silent, and then fix the gaps as part of onboarding rather than insisting on starting again.
Yes. Under the co-managed model you keep ownership of the environment and your own workflows, and we add the parts that are hard to staff for: 24/7 coverage, detection engineering and investigation depth. The boundary between the two teams is agreed in writing before anything is connected.
Almost nobody’s is. Sentinel is the only hard requirement because it is the correlation engine; beyond it we work with whatever you run, and where a connector or parser does not exist for your environment we write it as part of the service.
Our average verdict at L1 is 3 minutes 30 seconds and at L2 is 7 minutes 50 seconds, measured from signal received to signed-off outcome. We publish time to verdict rather than time to acknowledge, because acknowledgement measures how fast a machine noticed rather than whether anyone answered the question.
Yes, and we have a UK presence alongside offices in the USA, Pakistan and Kuwait. We run several security operations centres, each manned around the clock in its own right rather than handing over at the end of a regional shift.
A demo against your own estate rather than a canned one, run by an analyst rather than a salesperson. Nothing is deployed and nothing is priced before the scope is agreed in writing.
