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Following a poor relationship with another MSP, Synergy was looking for a new partner to help configure and optimise their Microsoft Sentinel environment. They also needed to improve their alert response times, more accurately detect and respond to cyber threats, and ensure their system is monitored 24x7x365
The critical nature of their infrastructure, which is relied on by thousands of businesses and consumers every day, meant that they needed to find a solution that would provide world-class protection, prevent operational disruptions, and achieve their cyber security goals in a cost-effective way
Synergy was dealing with many difficult challenges in regards to its Microsoft Sentinel environment and cyber security posture. They were heavily reliant on Microsoft Sentinel but lacked the resource to effectively and efficiently manage the alerts.
Their previous MSP wasn’t responding to alerts quickly enough or on a 24x7x365 basis, reducing the resilience of their securityThey wanted to improve this but weren’t able to consider building a complete in-house cyber security team to manage it due to the incredibly high costs involved and the difficulty in retaining high-quality talent
They were also unable to adequately collate and interpret their SIEM data. This led to valuable security insights being missed and important historical data becoming lost over time


To improve their ability to manage and investigate alerts, we onboarded Synergy to our managed Microsoft Sentinel service. Supported by our 24x7x365 global SOC, this provided them with around-the-clock alert triage and threat response, dramatically improving the effectiveness of their Microsoft Sentinel environment
As part of this service, we handle all of the personnel requirements, removing the need for Synergy to have an expensive in-house cyber security team. By choosing our Managed Microsoft Sentinel service, Synergy gained a larger, more experienced team than they would have been able to build themselves in a far more cost-effective way
Synergy also gained access to our proprietary CYBERSHIELD platform. Designed to improve the functionality of Microsoft Sentinel, CYBERSHIELD collates and provides deeper, richer insights into Synergy’s environment, allowing their team to measure the effectiveness of the system easily. They also gained better visibility of any alerts affecting their system, as well as the status of their triage and response
Onboarding was completed ahead of schedule, a complete permissions structure was set up, and Synergy have constant contact with us, whenever they require assistance



Before partnering with Wizard Cyber, Synergy’s in-house team of analysts were becoming overwhelmed with the number of alerts generated by the system
Instead of expanding their team and investing further resources in this area, Synergy turned to Wizard Cyber’s team of Microsoft-certified experts
They improved the functionality of Synergy’s Microsoft Azure Sentinel environment, provide 24x7x365 support and monitoring through their global SOC infrastructure, and ensure that their environment is configured correctly
Explore additional real-world examples of how organizations address security and technology challenges with our expertise.

